Last updated: March 2026
By accessing or using ChatClaw (“the Service”), operated by Globasoft Ltd (“we”, “us”, “our”), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.
ChatClaw provides an AI-powered chatbot platform that allows businesses (“Customers”) to create, configure, and embed intelligent chatbots on their websites. The Service includes:
You must provide accurate, complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must notify us immediately of any unauthorised use.
You agree not to use the Service to:
Certain features of the Service require payment. By subscribing to a paid plan, you agree to pay the fees specified at the time of purchase. All fees are non-refundable unless otherwise stated. We may change our pricing with 30 days’ written notice. Failure to pay may result in suspension or termination of your account.
The Service, including its design, code, algorithms, and documentation, is the property of Globasoft Ltd and is protected by copyright and intellectual property laws. You retain ownership of all content you upload to the Service (knowledge base documents, bot configurations, etc.).
We process personal data in accordance with our Privacy Policy and, where applicable, our Data Processing Agreement. By using the Service, you acknowledge that conversation data between your website visitors and your chatbots will be processed and stored by ChatClaw.
Chatbot responses are generated by artificial intelligence and may not always be accurate, complete, or appropriate. You are responsible for reviewing and validating AI-generated content. ChatClaw does not guarantee the accuracy of AI responses. You agree to configure appropriate system prompts and knowledge bases to guide your bot’s behaviour.
We aim to provide 99.9% uptime but do not guarantee uninterrupted access. We may perform scheduled maintenance with reasonable notice. We are not liable for downtime caused by factors beyond our control (force majeure, third-party service failures, etc.).
To the maximum extent permitted by law, Globasoft Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Service. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.
Either party may terminate this agreement at any time. You may cancel your account through the dashboard or by contacting us. We may suspend or terminate your access if you breach these Terms. Upon termination, we will retain your data for 30 days, after which it will be permanently deleted unless required by law.
We may update these Terms from time to time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance of the updated Terms.
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For questions about these Terms, contact us at:
Globasoft Ltd
Email: legal@chatc.dev